INFORMATION

FAQS

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Last Updated 1/28/22

HOURS OF OPERATION

By appointment, Monday, Tuesday, Wednesday, and Thursday. Morning, afternoon, and evening hours are available. Hours of availability vary by therapist. Some therapists provided in-office visits, others offer telehealth. For telehealth services, therapists may only serve clients who are receiving telehealth services within the state that the therapist is licensed. 

WHOM DO YOU SERVE?

Individual services are available for children, adolescents and adults. We also provide services to couples and families.

WHAT KIND OF MENTAL HEALTH CONCERNS DO YOU TREAT?

We are a general mental health agency providing services for a wide range of mental, emotional, behavioral, and relationship problems. Please see our page "Our Staff" above for information regarding the modalities and areas of specialization for our therapists.

 PAYMENTS FOR SERVICES?

We accept self-pay, and are approved to accept the following insurance plans:

  • AETNA

  • AETNA BETTER HEALTH OF WEST VIRGINIA

  • CHIPS

  • BLUE CROSS/ BLUE SHIELD NETWORK

  • HUMANA MEDICARE

  • MEDICARE

  • PEIA

  • THE HEALTH PLAN  (Medicaid plan only)

  • WEST VIRGINIA MEDICAID (Traditional Medicaid)

 * * PLEASE NOTE: Not all therapists are able to accept all the plans listed. Also, we are no longer participating with or accepting EAP (Employee Assistance Programs)  * * 

HOW LONG ARE YOUR SESSIONS?

Typically sessions are about 55 minutes in length. Some sessions may run shorter based on the treatment plan or the client's age (eg: children). 

HOW DO I START RECEIVING SERVICES?

First, call or email the office and we will discuss what services you are looking for, whether we are able to meet your needs, and discuss payment options. Next, we will schedule an initial assessment with a therapist to obtain a more in-depth picture of your needs, what you are hoping to get from therapy, and how your therapist can (or can not) help you meet your goals. Part of that initial assessment will include determining the frequency of ongoing clinical sessions. From that point forward you would work and schedule directly with your therapist.  

 
WHAT IF I'VE NOT MET MY INSURANCE DEDUCTIBLE?

If you have a deductible that you’ve not met you would be responsible for the cost of services until your deductible is met. However, you would only be responsible for whatever amount your plan covers. We can work with you to arrange convenient payment options until the deductible is met. Please call for details.

ADDITIONAL QUESTIONS?

Please…

  • Call

  • Email

  • Or complete the following form...

Success! Please allow up 1 business day, Tuesday - Friday, for a response. We try to respond to all inquiries the same business day the are received.